Our production process.
We know communication is the most important part of our relationship, so we want you to be informed. To help set expectations, below you'll find each step so you know what comes next as we work through your project from the ideas stage to the delivery.
We guide you through every step of your order.
1. Tell us about your project.
We want to hear your project goals and ideas. What you’re looking for. Sharing any details you have already helps us know where we can begin, or what we need to figure out. We know you might not have everything sorted out yet - that’s totally ok! We’ll help drive the conversation to fill in any blanks and get ideas flowing.
2. Confirm your Sales Order.
Once decisions are made we’ll wrap up all the details (items, quantities, sizes, colors, art specs, addresses, fees, shipping, etc) on the Sales Order for your approval.
3. Order Payment.
-
Pre-Payment (new clients, custom jobs)
If you're a new client, pre-payment is required until terms are approved. Pending the type and scale of project, full or partial pre-payment might be required whether you've received terms or not.
​
-
Payment on Terms (good standing clients)
Once you've received terms, we'll provide a Payment Invoice to be paid in a timely manner, per your approved terms.
​
-
Available payment options: Check, ACH, or Credit Card
4. Final Approval.
Once our vendors receive your order details, usually within 48 hrs, we’ll provide you a formal art proof for your final sign off and approval. This can feel repetitive BUT this is the last time we can make any edits before your order goes into production, so we want to double-check that all details are correct and we’re all on the same page to move forward.
5. Shipping & Delivery.
Once we receive the order tracking we’ll send you a Shipping Notice for you to be able to watch for your order delivery. Once goods are received, we have a short window to address any issues with the delivery with the vendor, so please double-check everything is accurate within 5 business days.