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Clock Gears

Our production process.

Communication is the foundation of every project.

Here’s how we move from idea to delivery — with clarity at each step.

We guide you through every step of your order.

1.  Tell us about your project.

Share your goals, ideas, and any details you have so far. Whether everything is clearly defined or still taking shape, that’s perfectly fine.

We’ll guide the conversation, ask the right questions, and help clarify the next steps so your project moves forward with direction and purpose.

2.  Confirm your Sales Order.

We finalize the details — products, quantities, artwork, and shipping — and provide a clear Sales Order for your approval before moving into production.

3.  Order Payment​​

  • Pre-Payment
    For new clients and custom projects, pre-payment is required unless credit terms have been approved. Depending on the scope of the project, full or partial payment may be necessary prior to production.

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  • Payment on Approved Terms
    Clients with established terms will receive an invoice aligned with their approved payment schedule.

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  • Accepted Payment Methods
    Check, ACH, or Credit Card

4.   Final Approval.

Once your order details are submitted to our vendors, you’ll receive a formal art proof — typically within 48 hours — for final review and approval.

This is the last opportunity to confirm artwork, placement, colors, and specifications before production begins. We take this step seriously to ensure everything is aligned and accurate.

Clear confirmation now prevents surprises later.

5.   Shipping & Delivery. 

Once your order ships, we’ll send a Shipping Notice with tracking details so you can monitor delivery.

When your goods arrive, please review the order within five business days. This allows us to promptly address any concerns with our vendor partners,

if needed.

We stay engaged through delivery to ensure everything arrives as expected.

Let's get started with your project!

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